Terminal POS Servicing

Unable to complete the batch settlement (outdated version of app or network issue)

Terminal Model: Sunmi PAX PAX Lite

1. First, check if you’re connected to the internet. If you are still unable to complete the batch settlement, Call the Maya Business Support hotline to request for an over-the-air (OTA) push for the device
2. Make sure the Maya Terminal device is connected to the internet when you call the Maya Business Support hotline.

EMV Error (Card issue, Network issue)

Terminal Model: Sunmi PAX PAX Lite

1. First, check if the terminal is connected to the internet. Make sure to dip/tap the card properly.
2. If the EMV error persists, ask the customer if they have other cards.
3. If the same error happens using other cards, your device might need updating. Call the Maya Business Support hotline , to request for an over-the-air (OTA) push for the device.

BIN List error (BancNet / P1 issue, or network issue)

Terminal Model: Sunmi PAX PAX Lite

1. First, check if the terminal is connected to the internet. Try the transaction again.
2. If the transaction still fails, call the Maya Business Support hotline , to request for an over-the-air (OTA) push for the device.

Key exchange error (network issue or app issue)

Terminal Model: Sunmi PAX PAX Lite

1. First, check if you’re connected to the internet.
2. Please check the Parameters. To check Parameters, go to your terminal’s Maya app. Tap ONE App, tap Menu. Tap Update Parameter. Tap Yes.
3. If the transaction still fails, call the Maya Business Support hotline , to request for an over-the-air (OTA) push for the device.

ECR Error (Corrupted App, Missing App, Unable to connect to base)

Terminal Model: PAX PAX Lite

1. Check the cable connection and restart the terminal
2. If error still persists, call the Maya Business Support hotline , to request for an over-the-air (OTA) push for the ECR app.

Maya / WeChat / Grabpay / GCash App (Corrupted App, Missing App)

Terminal Model: PAX PAX Lite

1. Check the cable connection and restart the terminal
2. If error still persists, call the Maya Business Support hotline , to request for an over-the-air (OTA) push for the ECR app.

Communication Timed Out

Terminal Model: PAX PAX Lite

1. Check the cable connection and restart the terminal
2. If the error persists, call the Maya Business Support hotline , to request for an over-the-air (OTA) push for the device, as well as request assistance for servicing.