Support
If you need further assistance, you may contact these channels for the following topics:
Merchant Signup
Grow your business with Maya
Contact [email protected]
Related Inquiries:
- Submit business documents to become a Maya partner.
Merchant Assistance
Already a Maya Business Partner?
Contact [email protected] or explore Maya Business Help Desk.
Related Inquiries:
- Production concerns
- Transaction & Settlement Reports
- In-store materials
- New e-wallet / product onboarding requests
Development Roadblock
View the Sandbox Health Page for real-time updates on service status.
Check our Maya Developer Hub Service Desk Guide to learn how to create a ticket.
Related Inquiries:
- Sandbox concerns
- Sandbox access
- Concerns on API connection
- Other technical implementation inquires
Development General Information
We’re Upgrading Your Developer Experience
Starting November 25, 2025, the Maya Developer Forum is moving to its new home: https://dev-forum.maya.ph
Make sure to bookmark the new URL so you don’t miss any updates, releases, or community discussions.
Our current Developer Discussion will sign off on Nov 25, 2025
Action Needed: Save any important content from existing threads.
Note: All current threads will be archived but will not be migrated to the new forum.
Join us at our new forum and continue the conversation with the Maya developer community!
Updated about 12 hours ago