Dynamic Currency Conversion

Dynamic Currency Conversion (DCC) enables your international customers to choose to pay for their purchases, either in the merchant’s base currency or the currency of their issuing card. When displaying to the customer, the merchant or a third-party Currency Conversion Processor (CCP) provides the real-time interbank exchange rate of the transaction.

Maya’s DCC feature is available in Sunmi terminals only and certified for Visa and MasterCard.

How it works

Maya, along with its merchants, offers Dynamic Currency Conversion (DCC) as a service, granting customers the flexibility to finalize their cross-border transactions in either the local merchant currency or their billing currency.

  • If the customer opts to complete the transaction in the merchant’s local currency, the transaction amount will be converted using the exchange rate provided by their card issuer.
  • If the customer chooses to complete the transaction in their card’s billing currency, their account will be debited using the exchange rate offered by Maya.
This is applicable if the DCC functionality is enabled to your account.

How to enable DCC

Contact your designated Maya Relationship Manager to:

  • Enable and configure DCC to ensure it is offered in your store terminals.
  • Enable DCC reporting for your merchant account(s). This will ensure reports and the Maya Manager dashboard reflect the DCC details.

New to Maya Business? Get your Maya Terminals here .


DCC For Maya Stand-alone Terminals

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  1. Accept terminal payments as usual, and the customer presents the card to the Maya Terminal.
  2. The Maya terminal will recognize the country of the customer’s issued card.
  3. If the card’s currency differs from the merchant’s local currency, the Maya terminal will prompt the customer to choose between paying in the local currency or their own home currency.
  4. If the customer accepts DCC by choosing their issuing card’s currency, foreign exchange conversion and the markup will be applied to the transaction. The generated receipts from Maya should include this information. If the customer opts for the merchant’s local currency, the transaction continues in the local currency.

DCC for Authorization and Capture

Pre-authorize a DCC Transaction

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  1. On the Home page of your Maya Terminal, under “Authorize Payment”, click Pre-Authorization, and start a new transaction.
  2. Accept terminal payments . as usual, and the customer presents the card to the Maya Terminal.
  3. The Maya terminal will recognize the country of the customer’s issued card.
  4. If the card’s currency differs from the merchant’s local currency, the Maya terminal will prompt the customer to choose between paying in the local currency or their own currency.
  5. If the customer accepts DCC by choosing the currency of their issuing card, foreign exchange conversion and the markup will be applied to the transaction. The generated receipts from Maya should include this information. If the customer opts for the merchant’s local currency, the transaction continues in the local currency.
  6. Follow the next Maya Terminal instructions for payment acceptance and receipt printing.

Capture the Pre-authorized DCC Transaction

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  1. Under the “Manage Transactions“ of the Pre-Authorization, click “Capture“.
  2. Find the transaction you want to capture.
  3. Review the transaction details, and click Capture.
  4. Choose between capturing only a Partial Amount or the Maximum Amount of the Transaction, and proceed with capturing the transaction.

Partial Amount is less than the original pre-authorized transaction amount. The releasing of the uncaptured amount back to the customer is up to the rules and processes of the customer’s issuing bank


Void and Refunds For DCC

Merchant must contact email [email protected] to process customer’s void or refund requests.

Regulations

As part of the scheme regulations, Maya will give the customer the choice to convert a transaction into their card’s home currency, also known as Dynamic Currency Conversion (DCC), or decline and pay with the merchant’s local currency.

As per MasterCard, the following requirements should be observed when offering DCC:
  • No specific currency conversion method may be implemented as the default option;
  • The cardholder must not be required or encouraged (i.e., “steered”) in any manner to use DCC;
  • The offer must be presented in a clear and neutral manner;
  • The cardholder’s choice must be honored by all entities that offer DCC; and
  • The offer must comply with all applicable cardholder disclosure requirements

What if the customer does not explicitly choose to use DCC?

If the cardholder does not explicitly choose to have the transaction completed in their billing currency, it must be processed in the merchant’s local currency. DCC must NOT be selected in the cardholder’s absence.

Disclosure Requirements

Maya is fully compliant with the scheme regulations, with full disclosure of the exchange and margins, if DCC is chosen. Maya and its merchants are required to have a clear display of the following details on the screen and receipts:

  • Purchase/withdrawal amount in the local and cardholder’s currency
  • Amounts with both currency symbols 
  • The exchange rate used for the currency conversion
  • Additional fees or markup assessed

Merchant Receipt

The following are illustrations of the Maya terminal options, the generated merchant receipt, and the settlement reports

Click to see the sample Merchant Receipt

Merchant Settlement Report

Reach out to your designated Maya Relationship Manager or email [email protected] for further inquiries on MDR, fees, and interchange costs.

When the DCC and DCC reporting is enabled, the transaction information can be found in the following reports:

  • Maya Manager Statement of Account (SOA): Payment Currency, Exchange rate, DCC Offer Accept (Shows if DCC is accepted or declined)
  • Maya Manager Transaction History
The settlement amount will be based on your settlement currency. Maya will settle to you the original amount (before the customer accepts the DCC) plus your share of the markup.

Customer Receipt

The image shows what the customer will receive upon printing the receipt.

Click to see the sample Customer Receipt

Supported Transaction Currencies

Maya supports the following DCC currencies:

Alpha Currency codes are used. There will be a record for base and transaction currencies.

  • Base Merchant Currency = PHP
  • Receipt Currency = USD
Click to see list of supported currencies
Alpha Currency CodeNumeric CodeCurrency Name
USD840US Dollar
CAD124Canadian Dollar
AUD36Australian Dollar
EUR978Euro
GBP826British Pound
JPY392Japanese Yen
INR356Indian Rupee
HKD344Hongkong Dollar
MYR458Malaysian Ringgit
NZD554New Zealand Dollar
SEK752Swedish Krona
SGD702Singapore Dollar
THB764Thai Baht
TWD901New Taiwan Dollar
CHF756Swiss Franc
SAR682Saudi Riyal
AED784United Arab Emirates Dirham
KRW410South Korean Won
NOK578Norwegian Krone
QAR634Qatari Riyal
PGK598Papua New Guinean Kina
DKK208Danish Krone
RUB643Russian Ruble
IDR360Indonesian Rupiah
KWD414Kuwaiti Dinar
OMR512Omani Rial
BND96Brunei Dollar
BHD48Bahraini Dinar
CZK203Czech Koruna
MOP446Macanese Pataca
BRL986Brazilian Real
PLN985Polish New Zloty
ZAR710South African Rand
LKR144Sri Lankan Rupee
MKD807Macedonian Denar
MUR480Mauritian Rupee
MVR462Maldivian Rufiyaa
MWK454Malawian Kwacha
MXN484Mexican Peso
MZN943Mozambican Metical
NAD516Namibian Dollar
NGN566Nigerian Naira
NPR524Nepalese Rupee
PAB590Panamanian Balboa
PEN604Peruvian Nuevo Sol
RON946Romanian New Leu
RSD941Serbian Dinar
TRY949New Turkish Lira
TTD780Trinidad and Tobago Dollar
TZS834Tanzanian Shilling
UAH980Ukrainian Hryvnia
UYU858Uruguayan Peso
XCD951East Caribbean Dollar
AWG533Aruban Guilder
BDT50Bangladeshi Taka
BGN975Bulgarian Lev
BMD60Bermudan Dollar
BOB68Bolivian Boliviano
BSD44Bahamian Dollar
CLP152Chilean Peso
CRC188Costa Rican Colon
DOP214Dominican Peso
EGP818Egyptian Pound
FJD242Fijian Dollar
GTQ320Guatemalan Quetzal
HNL340Honduran Lempira
HRK191Croatian Kuna
HUF348Hungarian Forint
ILS376New Israeli Sheqel
ISK352Icelandic Krona
JOD400Jordanian Dinar
KES404Kenyan Shilling
KYD136Cayman Islands Dollar
KZT398Kazakhstani Tenge
GIP292Gibraltar Pound
LBP422Lebanese Pound