Terminal Hardware Concerns
No power, Not charging, Print error, Firmware download mode, corrupted app
Terminal Model: Sunmi PAX PAX Lite
Check the device for connection or cable issues. Try using other cables.
If the issue continues to persist even after multiple attempts, request for a device checkup and possible replacement by logging in to your Maya Business Manager 
account and file a ticket; or contact Maya Business Support
Sim Issue, Unit Issue
Terminal Model: Sunmi PAX PAX Lite
Log on to your Maya Business Manager account, file a ticket, and provide the details of your concern. Call the Maya Business Support hotline for further assistance.
Forgotten PIN
Terminal Model: Sunmi PAX PAX Lite
- Call the Maya Business Support hotline to request for your OTP.
- To reset your PIN. Go to your Maya Terminal. Tap Menu. Tap Reset PIN then generate OTP.
Updated 12 days ago