ShopeePay

Overview

ShopeePay is a digital wallet payment method that allows customers to pay using their ShopeePay account. Customers authenticate using the Shopee app before authorizing the payment.

How Customers Pay with ShopeePay

Customers can complete payments using their ShopeePay account through supported online and in-store payment experiences.

For both online and in-store purchases, customers are presented with a QR code to scan using the Shopee app. Customers then review the payment details and authorize the transaction within the app before the payment is completed.

How Maya Processes ShopeePay Payments

When a customer authorizes a Shopee payment, Maya securely sends the payment request to Shopee for authentication and authorization. If the payment is approved, Maya returns the payment result to the checkout experience or payment terminal, and funds are settled to the merchant according to the applicable settlement schedule.

The available ShopeePay payment experience depends on the Maya product being used.

Requirements

To accept ShopeePay payments, you must:

• Have an active Maya merchant account with ShopeePay acceptance enabled.
• Use a Maya payment product that supports ShopeePay.

If ShopeePay has not yet been enabled for your merchant account, contact your Maya representative.

Payment Flow

1. The customer selects ShopeePay as the payment method.
2. The customer initiates the payment using the applicable ShopeePay payment experience.
3. Maya sends the payment request to ShopeePay for authentication and authorization.
4. The customer reviews and authorizes the payment in the Shopee app.
5. ShopeePay validates the transaction and returns the payment result to Maya.
6. Maya returns the payment result to the applicable payment experience.
7. Approved transactions are settled to the merchant according to the applicable settlement schedule.

Next Steps

Choose the Maya product that best matches the payment experience you want to provide.