ECR Error Response Codes

This contains the response codes that are returned as part of serial COM data requests and responses between the Maya terminal and the merchant POS.

ECR Command Status

Status values are returned as part of the serial COM data response, specifically in data.status field.

{
  "data": {
    "responseText": "User Cancelled",
    "status": "C",
    "txnType": "sale"
  },
  "dataType": "trans"
}

{
  "data": {
    "responseText": "Transaction Aborted",
    "status": "R",
    "txnType": "sale"
  },
  "dataType": "trans"
}

Field	Details
Request status	`A` - Accepted
Description	Transaction completed by the Maya terminal payment application
Cause and Impact	The transaction was processed successfully, and the payment was accepted by the terminal. No further action is required
Resolution	None required. Transaction is complete.

Field	Details
Request status	`R` - Rejected
Description	Transaction rejected by the terminal due to invalid card, expired card, or other issues
Cause and Impact	Transaction failed due to invalid card information or other terminal-related issues. The customer may need to try an alternative payment method.
Resolution	Check card information, make sure the card is being read properly by the terminal, or use an alternative payment method.

Code	Description
01	Please Call Bank
02	Referral
03	Invalid Merchant
04	Pick up card
05	Do not honour
08	Approved with ID
12	Invalid txn
13	Invalid amount
14	Invalid account
19	Re-enter trans
25	Invalid terminal
30	Format error
41	Please call – LC
43	Please call – CC
51	Insufficient Fund
54	Expired Card
55	Incorrect PIN
58	Invalid Txn
60	Call Acquirer
76	Bad Product Code
77	Reconcile error
78	Trace not found
80	Bad batch number
85	Batch not found
89	Bad terminal ID
91	System not avail
94	Duplicate trace
95	Batch transfer
96	System error
97	Host unavailable
N3	Cash svc unavail
N4	Cash exceeds limit
N7	Decline – CVV2 Failure
-	Incorrect Password
-	No Txn Id
-	Already Voided
-	No Transaction
-	Batch Upload Not Completed
-	Transaction Type Not Supported
-	Transaction Cannot Be Voided
-	PIN Locked Out
-	Pre-Auth Txn Not Found
-	Capture Limit Exceeded
-	Generic Error

Field	Details
Request status	`C` - Cancelled
Description	The transaction has been cancelled due to timeout, user cancellation, or other issues
Cause and Impact	Back button press, allotted time to present card has passed, invalid amount, card expired, etc.
Resolution	Retry transaction

Description
Timeout (Allotted time by ONE app)
Connection Error
Send Error
Need to Settle Now
Need to Settle Later
Invalid Amount
Card Declined
Card Not Supported
Card Expired
Invalid Card
User Cancelled

Field	Details
Request status	`V` - Transaction already voided
Description	The transaction has already been voided and cannot be processed further
Cause and Impact	Any further attempts to process the transaction will result in an error
Resolution	No further action can be taken on this transaction

Field	Details
Request status	`P` - Processing
Description	The transaction is being processed by the terminal and is pending completion
Cause and Impact	The transaction is still being processed by the terminal and has not yet been completed.
Resolution	Wait for the transaction to complete. Do not attempt to restart or cancel the transaction.
Response Text	Pending Reversal