Maya ONE App Decline Codes: Terminal / Input Method Corrections

Overview

The Terminal / Input Method Corrections group covers errors related to how a transaction is initiated or entered through the ECR or payment terminal. These errors often occur when the card entry mode (e.g., tap, dip, swipe, or manual entry) is not supported or mismatched with the terminal’s configuration.

Note: The error or decline code is only prompted in the Maya Terminal, where the Maya ONE App is installed.

For ECR-integrated setup, Maya Terminal sends a decline response, with a command status R for Rejected, to the connected Electronic Cash Register (ECR).

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Declines Requiring Terminal / Input Method Corrections

Transaction Not Allowed for Contactless Interface

Cause and Impact:

The transaction type is not permitted via contactless mode. The system cannot complete the transaction using tap.

Possible Maya ONE App Error:

Recommended handling:

Use a permitted transaction method (e.g., chip or swipe).

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Manual PAN Entry Not Allowed

Cause and Impact:

Manual card number (PAN) entry is not permitted for this terminal or merchant configuration. The system rejects transactions entered manually.

Possible Maya ONE App Error:

Recommended handling:

Use an allowed entry mode (e.g., dip, tap, or swipe).

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POS Entry Does Not Match Terminal Input Capability

Cause and Impact:

The POS entry method does not match the terminal’s configured input capability. The system cannot process the transaction with the selected input method.

Possible Maya ONE App Error:

Recommended handling:

Use the correct terminal input method configured for the device.

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MagStripe or Key Entry Only Terminal Not Allowed

Cause and Impact:

The terminal configuration does not allow transactions limited to MagStripe or key entry. The system cannot complete the transaction on this terminal type.

Possible Maya ONE App Error:

Recommended handling:

Use a chip-enabled terminal or an approved entry method.

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FAQs

Q: Why do these “Terminal / Input Method Correction” errors happen?

A: They usually occur due to mismatched input capabilities between the ECR and the terminal configuration. For example, a contactless (tap) payment may be attempted on a terminal or card that only supports chip (dip) or magnetic stripe (swipe) transactions.

Q: Are these “Terminal / Input Method Correction” errors related to card issues or network errors?

A: No. These are terminal or input configuration issues, not card-related or issuer-related problems. They indicate that the payment method or entry mode is not permitted for the transaction type.

Q: Can the customer retry using the same method when Terminal/Input Method errors occur?

A: Not recommended. The customer should retry using another permitted method, such as dipping or swiping the card instead of tapping.

Q: How can I know which method caused the issue?

A: The decline message or error code displayed on the Maya terminal usually specifies the issue — for example, “Transaction not allowed for contactless interface” or “Manual PAN entry not allowed.”

Q: Can “Terminal / Input Method Correction” errors be fixed through software updates?

A: In most cases, no. The restrictions are enforced at the card network or acquirer level for compliance. However, ensuring the terminal’s configuration and firmware are up-to-date can prevent false mismatches.

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Next Steps

When encountering Terminal / Input Method Correction declines:

1. Identify the Error Prompt
   • Check the Maya terminal’s error message for clues such as:
     • “Transaction not allowed for contactless interface”
     • “Manual PAN Entry not allowed”
     • “POS Entry does not match specified Terminal Input Capability”
   • These indicate the restricted input mode used.
2. Retry Using a Supported Input Method
   • If contactless (tap) fails, try chip (dip) or swipe.
   • If manual card entry fails, use the card’s chip or magnetic stripe.
   • Always follow the hierarchy of preferred entry modes (Chip > Tap > Swipe > Manual).
3. Verify Terminal Configuration
   • On the ECR App, confirm that the terminal input capabilities (contactless, chip, swipe) are enabled.
   • Check if the correct terminal type (Sunmi, PAX, or PAX Lite) is configured in your ECR setup.
4. Check Card Network Rules
   • Some card issuers disable specific interfaces (e.g., no contactless support for certain cards).
   • If this happens repeatedly for one card type, advise the cardholder to contact their bank.
5. Ensure Firmware and App Are Updated
   • Update the Maya ONE App and ECR App to the latest versions.
   • If using PAX or Sunmi, ensure the firmware supports all transaction modes.
6. Log and Document the Incident
   • Record the following before retrying or escalating:
     • Terminal type (Sunmi / PAX / PAX Lite)
     • Merchant and Terminal IDs
     • Error code and message
     • Input method used (Tap, Dip, Swipe, Manual)
     • Screenshot or log entry from the terminal
7. If persistent or widespread, contact Maya Business Support
   • If the issue persists after verifying terminal settings, email [email protected]providing all relevant log details and configuration information for deeper investigation.