Payment Statuses

A transition diagram of the different payment statuses of a transaction for online checkout, card transactions and Pay with Maya

State transition diagram of payment statusState transition diagram of payment status

State transition diagram of payment status

Payment Status Description

Status

Description

PENDING_TOKEN

Initial status of the authorization for all payment awaiting for customer action to provide authorization (via OTP from issuing bank)

PENDING_PAYMENT

Initial payment status of the checkout transaction.

FOR_AUTHENTICATION

When the payment option chosen (e.g. card) requires further authentication (e.g. 3DS) before attempting to process or execute the payment transaction.

AUTHENTICATING

Authentication is ongoing.

AUTH_SUCCESS

Authentication has been successfully executed. Authentication may be in the form of 3DS authentication for card transactions.

AUTH_FAILED

Authentication of payment has failed.

PAYMENT_EXPIRED

When payment transaction is not executed, and expiration time has been reached. See details below for the Payment Expiration Time.

PAYMENT_PROCESSING

When the transaction has already been sent to the payment processor but has not yet completed execution.

PAYMENT_SUCCESS

Payment is successfully processed.

PAYMENT_FAILED

Payment is not successfully processed.

PAYMENT_CANCELLED

Payment is cancelled. No credit/debit card or e-wallet deduction was made.

VOIDED

When a successfully processed payment has been reversed (usually before a settlement cut-off for card-based payments).
For more info, you may go to Voids and Refund.

REFUNDED

When a successfully processed payment has been fully or partially reversed (usually after a settlement cut-off for card-based payments).
For more info, you may go to Voids and Refund.

Payment Expiration Time

  • Default expiration from time of creation (unless indicated otherwise below): 1 hour
  • From creation of P2M transaction: 15 minutes
  • From tokenization (i.e. Maya account bound to the transaction) of P2M transaction: 30 seconds
  • From creation of PWP transaction: 30 minutes
  • From creation of Card-vaulting transaction: 15 minutes
  • From creation of Terminal (card-present) transactions: 15 minutes