Customer Card Errors

PIN Related Errors

Terminal Model: PAX Sunmi

Should you encounter PIN-related errors listed below, ensure that the customer entered the correct card PIN and consider advising the customer to retry with a different card.

RC 71 or 2071: PIN not changed

RC 88 or 2088: Cryptographic Failure

Retry using a different card

Terminal Model: PAX Sunmi

Should the transaction encounter any errors listed below, consider advising the customer to retry with a different card.

RC 05 or 2005: Funding Account was not Honored/ General Decline

RC 96 or 2096: System Error

RC 98 or 2098: Acquirer Timeout

RC 75 or 2075: Allowable Number of PIN Tries Exceeded

Contact the issuing bank

Terminal Model: PAX Sunmi

Should the transaction encounter any errors listed below, inform the customer to contact their issuing bank and retry the transaction using a different card.

RC 01 or 2001: Incomplete Transaction

RC 04 or 2004: Funding Account Status is Pick-up CR Problem or Fraud/ Capture Card

RC 41 or 2041: Funding Account Status is Lost

RC 42 or 2042: Funding Account Status is Stolen

RC 57 or 2057: Transaction Not Permitted to Issuer/ Card Holder

RC 58 or 2058: Transaction Not Permitted to Acquirer / Terminal

RC 62 or 2062: Restricted Card

RC 03 or 2003: Invalid Merchant

RC 12 or 2012: Invalid Transaction

RC 13 or 2013: Invalid Amount

RC 14 or 2014: Invalid Funding Account Card Number

RC 15 or 2015: Invalid Issuer

RC 70 or 2070: Invalid transaction - contact issuer

RC 76 or 2076: Recipient Funding Account is Invalid

RC 77 or 2077: Monthly Cash Advances Maximum Limit exceeded

RC 78 or 2078: Invalid / Non-Existent Account