Developer Discussions
How to resolved issue "Acquirer decline due to high risk"?
We are currently experiencing an issue in our production environment when attempting to top up using real card details through our application, which is integrated with Maya Checkout. The transactions are consistently failing, and upon investigation, the reason returned is: "Acquirer decline due to high risk."
We understand that this may be triggered by Maya’s security protocols; however, the issue persists even when using different users and their respective card details.
Given this, we would like to understand the following:
Why are the transactions still being flagged despite using separate and legitimate cardholder accounts?
What are the common factors or risk parameters that could be causing this decline?
What would be the possible resolution or recommended action on our end to avoid these rejections?