Developer Discussions

How to void or refund a transaction? On the merchant dashboard on the transaction summary, the void option on the action column is not showing.

Hello. Would like tp know how to void a transaction on the dashboard? On the transaction summary and the action part - there is Void option is not showing.

Hi, can we reverse credit card transaction even though it is already settled by the bank? If so, what is the process?

Hi, we have a transaction on July 28, 2022 23:09h amounting to 2,062.07. The said transaction was cancelled in our end but the amount was deducted from the consumers account. Can you verify this transaction. Thank you

Example API is "Void Payment via ID" API (https://developers.maya.ph/reference/voidv1paymentviaidviadeletemethod-1)

Based on https://developers.paymaya.com/docs/voids-and-refund, you can refund a QR transaction on or before 180 days. For cancelling a QR transaction, I'm not sure the exact timespan you can cancel. Can you verify the timespans for refunding and cancelling a QR transaction? Thanks

So far what I'm seeing is "SUCCESS" value Reference: https://developers.paymaya.com/reference/refundv1paymentviaid-2

I'm using "Wallet Payment - Create Single Payment" API to create a QR Transaction. I tried to void a PENDING_TOKEN transaction, but it says that "Payment is not available for void." What are the conditions that must be met before you can void a QR transaction?

How long would it take to process the refund