Developer Discussions
Void Transaction
How to void or refund a transaction? On the merchant dashboard on the transaction summary, the void option on the action column is not showing.
Posted by Jennica Lalaine Talao about 1 year ago
Void Transacations
Hello. Would like tp know how to void a transaction on the dashboard? On the transaction summary and the action part - there is Void option is not showing.
Posted by Jennica Lalaine Talao about 1 year ago
reverse settlement
Hi, can we reverse credit card transaction even though it is already settled by the bank?
If so, what is the process?
Posted by Rachel Cobarrubias about 1 year ago
Transaction was voided in our end but the amount was credited from customers account
Hi, we have a transaction on July 28, 2022 23:09h amounting to 2,062.07. The said transaction was cancelled in our end but the amount was deducted from the consumers account. Can you verify this transaction. Thank you
Posted by Kristy Villar Lebril about 1 year ago
Are refunds given for cancelled transactions?
Example API is "Void Payment via ID" API (https://developers.maya.ph/reference/voidv1paymentviaidviadeletemethod-1)
Posted by [email protected] over 1 year ago
What are the refund and cancel expiry times for PayMaya QR Transactions?
Based on https://developers.paymaya.com/docs/voids-and-refund, you can refund a QR transaction on or before 180 days. For cancelling a QR transaction, I'm not sure the exact timespan you can cancel. Can you verify the timespans for refunding and cancelling a QR transaction? Thanks
Posted by Dale over 1 year ago
What are the possible values of "status" field of Refund Payment via ID API?
So far what I'm seeing is "SUCCESS" value
Reference: https://developers.paymaya.com/reference/refundv1paymentviaid-2
Posted by Dale over 1 year ago
Can you only void a QR transaction if its status is PAYMENT_SUCCESS?
I'm using "Wallet Payment - Create Single Payment" API to create a QR Transaction. I tried to void a PENDING_TOKEN transaction, but it says that "Payment is not available for void."
What are the conditions that must be met before you can void a QR transaction?
Posted by Dale over 1 year ago
Transaction cannot be processed. Cannot refund a transaction before cut off time
How long would it take to process the refund
Posted by Sadawaf over 1 year ago