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when i use sandbox public and secret it works. but actual public and secret key does not

i get this message. do i need to do anything to the key? i use json with user : password. or should i use base64?

array(3) {
string(86) "Invalid authentication credentials. Kindly verify if the key you are using is correct."
string(4) "K003"
string(36) "969478ac-bb95-4595-aac7-e1164fa8a354"