Payment Statuses

A transition diagram of the different payment statuses of a transaction for online checkout, card transactions and Pay with Maya

State transition diagram of payment status

State transition diagram of payment status

Payment Status Description

StatusDescription
PENDING_TOKENInitial status of the authorization for all payment awaiting for customer action to provide authorization (e.g. via OTP from issuing bank, via QRPH-compatible scanner)
PENDING_PAYMENTInitial payment status of the checkout transaction.
FOR_AUTHENTICATIONWhen the payment option chosen (e.g. card) requires further authentication (e.g. 3DS) before attempting to process or execute the payment transaction.
AUTHENTICATINGAuthentication is ongoing.
AUTH_SUCCESSAuthentication has been successfully executed. Authentication may be in the form of 3DS authentication for card transactions.
AUTH_FAILEDAuthentication of payment has failed.
PAYMENT_EXPIREDWhen payment transaction is not executed, and expiration time has been reached. See details below for the Payment Expiration Time.
PAYMENT_PROCESSINGWhen the transaction has already been sent to the payment processor but has not yet completed execution.
PAYMENT_SUCCESSPayment is successfully processed.
PAYMENT_FAILEDPayment is not successfully processed.
PAYMENT_CANCELLEDPayment is cancelled. No credit/debit card or e-wallet deduction was made.
VOIDEDWhen a successfully processed payment has been reversed (usually before a settlement cut-off for card-based payments).
For more info, you may go to Voids and Refund.
REFUNDEDWhen a successfully processed payment has been fully or partially reversed (usually after a settlement cut-off for card-based payments).
For more info, you may go to Voids and Refund.

Payment Expiration Time

  • Default expiration from time of creation (unless indicated otherwise below): 1 hour
  • From creation of P2M transaction: 15 minutes
  • From tokenization (i.e. Maya account bound to the transaction) of P2M transaction: 30 seconds
  • From creation of PWP transaction: 30 minutes
  • From creation of Card-vaulting transaction: 15 minutes
  • From creation of Terminal (card-present) transactions: 15 minutes