Transactions created can be voided or refunded following certain conditions.
Transactions can be voided on the same day before 12am (GMT+8) cutoff of the transaction date.
Transaction date: January 6, 2022 9am GMT+8 Can be voided until January 6, 2022 11:59pm GMT+8
See Voids API on how to void a transaction.
Transactions can be refunded at the start of the next day after 12am GMT+8 of the transaction date.
Transaction date: January 6, 2022 9am GMT+8 Can be refunded starting January 7, 2022 12am GMT+8 up to 180 days.
See Refunds API on how to refund a transaction.
You may still process refunds if the transactions are within 180 days from the transaction date. Transactions beyond 180 days but are within 1 year can be processed manually. Your authorized representative may request for a manual refund processing through our Merchant Aftersales Team.
If user VOIDS or REFUNDS the Payment directly on Maya Manager, it will not reflect on Shopify Dashboard.
Updated 3 months ago