Voids and Refund

Transactions created can be voided or refunded following certain conditions.

Void

Transactions can be voided on the same day before 12am (GMT+8) cutoff of the transaction date.

Example:

Transaction date: January 6, 2022 9am GMT+8
Can be voided until January 6, 2022 11:59pm GMT+8

See Voids API on how to void a transaction.

Refund

Transactions can be refunded at the start of the next day after 12am GMT+8 of the transaction date.

Example:

Transaction date: January 6, 2022 9am GMT+8
Can be refunded starting January 7, 2022 12am GMT+8 up to 180 days.

See Refunds API on how to refund a transaction.

You may still process refunds if the transactions are within 180 days from the transaction date. Transactions beyond 180 days but are within 1 year can be processed manually. Your authorized representative may request for a manual refund processing through our Merchant Aftersales Team.

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Caveat: Shopify

If user VOIDS or REFUNDS the Payment directly on Maya Manager, it will not reflect on Shopify Dashboard.


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